It is our absolute intention to provide top-notch and personal care. In order to do that, the time that you scheduled is time set aside for only you. We’d like to communicate some guidelines and policies in order to provide you an optimum session.
Please arrive 10-15 minutes ahead of your scheduled appointment. This allows time to fill out the required health history form. The therapist will ask specific questions about any health issues, or your specific body needs for that day.
We understand that issues occur. It helps us a great deal if you call and let us know if you are running late. We will do our best to accommodate you.
We generally can work within a 5 minute delay, however, if time runs 10-15 minutes late or more, we will likely have to shorten your session by that amount of time. Full price will be charged for the actual scheduled time. If the Therapist has other business meetings or responsibility, after a 15 minute delay they will move on with their daily plans.
Essentials with Kim asks that you respectfully give a 24-hour notice of cancellation. 906-360-5448
We charge ½ price for the first missed session and full price for all others after. Cancelling of an appointment in less then 24-hours or failure to attend a scheduled appointment with the intent on redeeming a gift certificate will result in the forfeiting of that certificate.
Recognizing that we do set aside the scheduled time just for you, have other clients to consider and have to maintain a smoothly running business, we do find it necessary to charge for appointments that are repetitively changed on the day of the scheduled appointment. This fee is $40.00.
People who have cancelled at the last minute or have failed to show up for a scheduled appointment will be asked to guarantee future appointments with a credit card. Refusal to provide us with the credit card information with result in termination of our relationship.
We do understand emergencies and illnesses do occur. If you have a fever, have been in the hospital, have been vomiting or diarrhea within 24-48 hours of your scheduled appointment, or it begins a couple of hours prior to your scheduled session, or your children are ill and need you at home, please cancel. Feel free to call and reschedule your appointment. There will be no charge for these types of cancellations.
*Winter Policy—if local schools are closed your appointment time can be cancelled without any penalty. Your therapist will call you to rebook.
*We are professionals offering a service and your health information, billing info and what is shared in a session right down to the “chatter” is held in confidence and never shared.
(updated 1/24/2018), (6/21/2015)